Small enough to know your name. Serious enough to trust.
CalKin Technology Inc. was started by two engineers who spent a decade inside large IT departments watching small firms get treated as a ticket number. We built the opposite: senior people, fixed pricing, and documentation you can actually read.
How remote support works.
The same process whether you're in Chicago or three time zones away. Nothing hidden, no silent access.
You reach a person
Phone, email, or portal. A named engineer picks up — no phone tree, no offshore script.
We connect with your consent
A secure remote session starts only after you approve it. Every session is logged.
Fixed, explained, documented
You get the fix and a plain-English note about what happened and how to avoid it.
We fix the pattern
Repeat issues become a project: a hardware refresh, a policy change, a training session.
Four years of 'we'll get to it' from our old guy, fixed in a week. The audit alone told us things we didn't know were broken.
They handled our HIPAA documentation and the practice barely noticed the migration happened. That's the highest compliment I can give.
One invoice, no surprise hours, and someone actually answers. My staff stopped filing IT complaints with me.
Do we have to be in Chicago?+
No. Most of our clients are fully remote. Chicago-area businesses get onsite visits included in their plan; everyone else gets the same remote support without the travel hours.
What if we already have an IT person?+
Common setup. We handle security, patching, and after-hours coverage so your internal person can focus on projects instead of password resets.
How fast is your response time?+
Critical issues get a human within 15 minutes, 24/7. Standard requests are answered same business day. Onsite visits in Chicago are typically within two hours.
Are you locked into a long contract?+
Managed packages run on a 12-month term with the scope written out in advance. Hourly support has no contract at all.
What happens if we leave?+
You own your accounts, your data, and your documentation. We hand off admin credentials and a written runbook — no hostage-taking.
Ready to stop being your own IT department?
Book the free assessment, or call and talk to an engineer first.